Refund Policy

Last updated: 5 November 2026

TWOPAGES CURTAINS is operated by Mangshi Renxuan Department Store and sells made-to-measure curtains, shades and window hardware through https://twopagescurtains.ltd. This policy explains what to do if something is wrong with your order.

1. Made-to-measure orders

Made-to-measure products are produced for the measurements, fabric, header, lining and other options confirmed with you. Please check the final details before approving production. We cannot normally accept a return because of a change of mind, a later preference change or an incorrect size or option supplied by the customer.

This restriction does not apply where we supply a damaged, defective, incorrect or materially misdescribed product, or where a remedy is required by applicable law.

2. Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at JuliettaOlano@gmail.com. We can only accommodate a request if production has not started and the change is operationally possible. A request does not confirm cancellation until our team replies.

3. Damaged, incorrect or defective items

Please contact us within seven days of delivery if a product arrives damaged, the wrong item was supplied, the quantity is incorrect or the product has a manufacturing defect. Include your order number, a description of the issue and clear photographs of the packaging, label and product. We may ask for additional information to assess the claim.

Keep the packaging and affected product until the claim is resolved. Do not return an item without first receiving return instructions from our team.

4. Situations normally not eligible

We do not normally accept returns or replacements for change of mind, personal preference, incorrect measurements supplied by the customer, incorrect fabric or option selection, damage caused by misuse or accident, normal wear and tear, or failure to follow care instructions.

5. Assessment and resolution

Where a claim is accepted, we will explain whether repair, replacement, refund or another appropriate remedy is available. We may arrange collection or provide return instructions. Please do not send a product to the registered correspondence address without authorisation.

6. Refunds

Approved refunds are issued to the original payment method wherever possible. We aim to initiate an approved refund within ten business days after approval, but your bank or payment provider may need additional time to credit the amount. Shipping charges, duties and taxes are treated in accordance with the applicable circumstances and mandatory law.

7. Delayed, lost or undelivered orders

If tracking has not updated, a parcel is delayed or a parcel is marked delivered but has not been received, contact us with your order number. We will investigate with the delivery partner and explain the available options. Where a parcel is confirmed lost and cannot be delivered, we will arrange an agreed replacement or refund where appropriate.

8. Your consumer rights

Nothing in this policy excludes, restricts or overrides rights or remedies available under applicable consumer protection law. Where this policy conflicts with a mandatory legal requirement, that requirement applies.

9. Contact

Email: JuliettaOlano@gmail.com
Phone: +852 54298061
Support hours: Monday–Sunday, 9:30 AM–12:30 PM & 2:00 PM–6:00 PM HKT.

Business details: Mangshi Renxuan Department Store, trading as TWOPAGES CURTAINS. Operator / authorised representative: Wang Qihang. Unified Social Credit Code: 92533103MAKFJ7FX54.

Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).